Hover over the MY ACCOUNT link located in the top right hand corner and click on CREATE ACCOUNT. You can also click here.

You will be sent to a different page to create an account.

Fill out the form completely and click CREATE ACCOUNT when completed.

A confirmation email will be sent to activate your new account.

Click here to access the account page.

Click on the FORGOT PASSWORD? link

Enter the email associated with your account and you will be sent a password reset link.

Click here to log into your account.

Once logged in, there will be a menu on the right side of your screen. Click on MY ADDRESSES to change your current address or add a new address.

To add an item to your bag, simply click the add to bag button next to it. (Items you put in your bag will not be bought by you until you have completed the checkout process.)

To remove an item from your bag, simply click the remove link next to the item you wish to discard on your Cart page.

To view what is in your bag at any time, click the "bag" icon in the top right hand corner of your screen.

To purchase what you've selected click "checkout", then select the payment method you want to complete the payment.

Once we have confirmed your order we will ship!

Once an order is submitted, a confirmation email will be sent to the email associated with your account. Orders with standard shipping typically take 1-2 business days to be processed and shipped. Expedited orders placed before 2:00pm EST (11:00am PST) will be shipped the same day. Weekends and holidays are not business days, and are therefore excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped.

To check the current status of your order or to view your order history, sign into your HIGBEDDING account page. If you're having trouble loggin in, or if you checked out as a guest, please contact customer service at higbedding@gmail.com.

If you need to make any changes to your order, please call us at 626-279-9835 or email higbedding@gmail.com immediately after making your purchase. Once your order has been processed, we will be unable to modify the contents of your order. Changes in price (items going on sale and/or promotional codes) are not valid on previous orders. We will be unable to modify orders placed prior to price changes or promotions. Orders cannot be cancelled once they have begun processing. We apologize for any inconvenience and will do our best to assist you.

Standard Shipping (shipped via UPS, FEDEX or USPS)

Orders with Standard Shipping typically take between 1-3 business days to be processed and shipped. Orders shipped via standard delivery typically arrive in five (5) to eight (8) business days (Monday through Friday, not including holidays) for the Continental United States. All orders are shipped within 1-2 business days. Cost is free for all orders.

P.O. Boxes and Military Addresses. - We don't ship to APO/FPO and P.O. Boxes.

Once an order is submitted, a confirmation email will be sent to the email associated with your account. Orders with standard shipping typically take 1-2 business days to be processed and shipped. Expedited orders placed before 1:00pm EST (10:00am PST) will be shipped the same day. Weekends and holidays are not business days, and are therefore excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped.

To check the current status of your order or to view your order history, sign into your HIGBEDDING account page. If you're having trouble logging in, or if you checked out as a guest, please contact customer service at higbedding@gmail.com.

Counting business days

Shipping days are 24-hour days. If you place your order on Monday (before 1:00 pm ET), then 1 business day would be Tuesday. If you place your order on Monday (after 1:00 pm ET), then 1 business day would be Wednesday. Business days do not include weekends or holidays.

Once your order has been placed, you will be emailed a shipping confirmation that includes the tracking number for your package. Please allow 24 business hours for the tracking number to activate.

If you have any issues with receiving your order, please contact us ASAP at higbedding@gmail.com with your order number and a brief description of what’s going on so that our Lost Package Investigatory can help you out!

If you believe that you have received defective merchandise or that we shipped incorrect merchandise, please contact our Customer Service Team immediately at higbedding@gmail.com with your order number and photos of what you received.

Returns

We happily accept returns on unworn items in their original condition within 60 days of fulfillment. See more details please click here.

Exchanges

We offer free exchanges for the same item (of equal price) in a different size or color.Your exchange order will be processed and shipped, once we’ve received confirmation that your return order is in-transit.

Please refer to the Return Policy to ensure that your return meets the criteria stated.

Once you contact HIG return department at higbedding@gmail.com. HG Returns will email you a prepaid return label. Then you need to post the item(s) to us via the shipping method associated with the return label.

Visa, Mastercard, Discover, American Express, PayPa and ShopPay.